By using this website, the visitor or buyer agrees to the general terms and conditions. A visitor who enters any data is obliged to enter only accurate and truthful data, information, materials, etc. We will treat inaccurate and untruthful data as abuse and hand it over to the appropriate legal service. Data obtained through online forms and when ordering will be used solely for the business purposes of the company PAKETKO d.o.o.. The following general terms and conditions govern the operation of the online store pergonela.com user rights and the business relationship between the provider and the buyer.
Communication and notification system:
The provider will contact the user via means of distance communication only if the user does not expressly object to this. Promotional electronic messages will contain the following elements:
- they will be clearly and unambiguously marked as advertising messages
- the sender will be clearly identifiable
- various promotions, campaigns and other marketing techniques will be marked as such
- the method of unsubscribing from receiving advertising messages will be clearly presented
- the provider will expressly respect the user's wish not to receive advertising messages
Orders:
You order the desired goods electronically via the online catalogue or order form, via the email address: info@pergonela.com or by telephone on the basis of the price list. Data on the concluded contract or the placed order are stored at the company PAKETKO d.o.o. The contract can be concluded in the Slovenian or English language. You can conclude the contract or order by telephone, email or internet via the online store. You can send us corrections or additions to the order by email or telephone within two hours of placing the order.
Registration of the user (buyer):
For a purchase in the online store pergonela.comuser registration is not strictly necessary, but it is desirable. Upon registration on pergonela.com the visitor obtains a username and password. The username and password unambiguously identify the user and link them to the entered data. By registering, the visitor becomes a registered user of the portal pergonela.com and obtains the right to purchase in the online store pergonela.com. Upon registration via the website pergonela.com, or via the social network Facebook, and with each placed order you agree to receive promotional notifications via email, from which you can also unsubscribe and re-subscribe.
Purchase process:
1. Order confirmation: when placing an order (the cart), a review of the entire order is possible before the order is actually submitted. You can change the quantity of the desired items, and it is also possible to add or remove items.
2. Order submission: after placing the order, the buyer receives an email notification that the order has been accepted. The message states a summary of the order and all the necessary information for the buyer about the further course of the purchase. The message is considered an informative proforma invoice. At this step, the buyer has the option to cancel the order within one hour.
3. Order confirmed: if the buyer does not cancel the order, the order goes into further processing. When the provider reviews the order, they check the availability of the ordered items and confirm the order or reject it with a reason. To verify data or ensure the accuracy of delivery, the provider may call the buyer on their contact telephone number or contact them via email. Upon confirmation of the order, the provider informs the buyer of the expected delivery time. The contract for the purchase of the ordered items between the buyer and the provider is irrevocably concluded at this stage.
4. Proforma invoice and payment: at this stage the provider issues the final proforma invoice. In the event that the buyer has chosen payment on delivery of the goods, the provider will wait with further dispatch of the goods until it receives confirmation of payment of the issued proforma invoice. The deadline for payment of the proforma invoice is 3 working days. In other cases, payment of the order applies upon receipt.
5. Collection or delivery of goods: within the agreed period, the provider prepares, delivers or dispatches the goods and informs the buyer of this by email or telephone. The conditions stated below apply to the return or exchange of goods.
6. Guide to shopping in the online store pergonela.com - Purchase process
Payment terms:
- with cash or card upon collection (there is no additional commission for cash on delivery payment)
- Leanpay installment payment (quick loan)
- cash payment at the company's headquarters
- installment payment via Diners Club
- by payment order (based on a proforma invoice), to the company's transaction account PAKETKO d.o.o.
- via the system PayPal
Delivery and collection of the order:
The delivery time for the goods is shown in the description of each item. The company PAKETKO d.o.o. within the promised period packages and dispatches the goods with the enclosed original invoice and any instructions if the manufacturer has enclosed them. Delivery of goods is possible in the following countries: Slovenia, Croatia, Austria, Italy, Hungary and Sweden.
The provider will deliver the goods or service within the agreed period, except in cases of force majeure when delivery is hindered (floods, ice storms, etc.).
The contractual partner for the delivery of parcels is Pošta Slovenije. Upon delivery, the courier contacts you on the telephone number you provided when placing the order and informs you of the arrived parcel, and delivers it to the address specified when placing the order.
Additional shipping costs for the user may arise if the user wishes to return goods and sends them "cash on delivery". We do not accept such shipments, as the company has no way of establishing a defect in the product itself, and in such a case the buyer will have the shipment returned, for which a certain amount is charged (depending on the weight of the shipment), which is charged by DPD.
Returns and exchanges of goods:
The buyer has the right, within 14 days to notify the company that they are withdrawing from the contract, without having to state a reason for their decision. The only cost borne by the consumer in connection with the withdrawal from the contract is the direct cost of returning the goods. The buyer must notify the provider in writing of the intended return no later than 14 days from receipt of the goods, namely to the contact email address info@pergonela.com, and return the goods within a further 14 days. The buyer must return the received goods in the same condition as they received them at purchase: unused, undamaged, in unchanged quantity, etc. The possibility of return does not apply to consumable material, in the event that the original packaging or safety seal has been removed. The provider also enables the exchange of goods for any other item, taking into account the counter-value of the exchanged goods. The buyer may file a complaint about the goods within 8 days of purchase if the goods do not have the properties that the provider expressly promised. The provider will always offer the buyer a favourable solution that will be to mutual satisfaction. We do not accept shipments with cash on delivery.
Returns for legal entities:
If you want an invoice made out to a company, you accept the terms and conditions that apply to companies. We enable companies, sole proprietors and other legal entities to return shipments of items within the warranty conditions. Legal entities do not have the option to withdraw from the contract within 14 days or to receive a refund of the purchase price as applies to consumers (natural persons).
Return of damaged shipments:
In the event that the parcel is physically damaged, its contents are missing or it shows signs of having been opened, the buyer must initiate a complaint procedure with DPD or the courier post that delivered the parcel. You do this by calling DPD (without adding or removing anything) and filling out a complaint report. Together with DPD, we will ensure that the complaint is resolved in the shortest possible time.
Offer:
Due to the nature of doing business via the world wide web, the offer of the online store pergonela.com is updated and changed frequently and quickly. The provider does its utmost to ensure the timeliness and accuracy of the data published on its pages. Nevertheless, the properties of items, the delivery time or the price may change so quickly that the provider does not manage to correct the data on the web pages. In such a case, the provider will inform the buyer of the changes and enable them to withdraw from the order or exchange the ordered item.
Warranty:
Items have a warranty if this is stated on the warranty certificate or on the invoice. The warranty is valid subject to compliance with the instructions on the warranty certificate and upon presentation of the invoice. The warranty periods are stated on the warranty certificates or on the invoice.
Information about the warranty is also stated on the item's presentation page. If there is no warranty information, the item either has no warranty or the information is not known at this moment. In the latter case, the buyer can contact pergonela.com, who will provide up-to-date information.
The same conditions apply to orders placed by telephone.
Material defects:
The seller must deliver the goods to the consumer in accordance with the contract and is liable for material defects in their performance.
A defect is material if the goods do not have the properties necessary for their normal use or for trade. If the item does not have the properties necessary for the special use for which the buyer is purchasing it, which were, however, known to the seller or should have been known to them; If the item does not have the properties and qualities that were expressly or tacitly agreed or prescribed; If the seller delivered an item that does not match the sample or model, unless the sample or model was shown only for the purpose of information.
The suitability of goods for normal use is assessed with regard to ordinary goods of the same kind and taking into account any statements by the seller about the characteristics of the goods, made by the seller or manufacturer, in particular through advertising, product presentation or indications on the goods themselves.
The provisions of the law governing obligations apply to liability for material defects, unless this law provides otherwise (Article 37 of the ZVPot Consumer Protection Act).
Legal protection:
For other conditions not stated in the general terms and conditions, the provisions of the applicable relevant legislation apply.
Newsletter subscription, notifications by email:
By clicking the button "SUBSCRIBE" the user confirms that they are familiar with the terms of use of the website pergonela.com, which include monitoring the user's activities and interests for the purpose of providing personalised content and offers described in these terms and conditions, and gives express consent that the company PAKETKO d.o.o. may process the entered personal data for the purpose of determining interest in the solutions, services and products of the company PAKETKO d.o.o., and for contacting in this regard via email or telephone, regardless of whether they are subject to the GDPR or not.
The user also confirms that they are familiar with their rights regarding the transmitted data, and that they can revoke their permission in writing at any time at the email address info@pergonela.com
Storage and protection of data:
In accordance with the law, the seller stores all contracts concluded remotely at its email address, and also has a backup copy of these in its archive. If the customer wishes to inspect the concluded contract, they can submit a request for this via email to info@pergonela.com. The provider undertakes to send the contracts within 8 working days.
The provider undertakes to permanently protect all of the user's personal data. The provider will use personal data exclusively for the needs of fulfilling the order (sending informative materials, offers, invoices) and other necessary communication. Under no circumstances will the user's data be handed over to unauthorised persons. The user is also responsible for the protection of personal data, namely by ensuring the security of their username and password.
Legal notice:
The content published on the web pages pergonela.com, are the property of the company PAKETKO d.o.o. and suppliers and may be used only for non-commercial purposes, where they must retain all the stated copyright notices and therefore may not be copied, reproduced or otherwise distributed. The company PAKETKO d.o.o. will endeavour to ensure that the web content is accurate and up to date, and is not responsible for the occasional malfunctioning of the site, any inaccuracy of information, nor for any damage arising from the use of inaccurate or incomplete information. Neither the company PAKETKO d.o.o. nor any other legal or natural person who participated in the creation and production of these web pages is therefore liable for any damage that might arise from access to the use or inability to use the information on these web pages, or for any errors or deficiencies in their content. The company also PAKETKO d.o.o. reserves the right to change the content on the website.
Complaints and disputes:
PAKETKO d.o.o. respects the applicable European consumer protection legislation. PAKETKO d.o.o. strives with all its might to fulfil its duty to establish an effective system for handling complaints and to designate a person with whom, in the event of problems, the buyer can connect by telephone or by email.
A complaint is submitted via the email address info@pergonela.com. The complaint handling procedure is confidential. PAKETKO d.o.o. will confirm within five working days that it has received the complaint, inform the buyer how long it will take to handle it, and keep them informed throughout the course of the procedure.
PAKETKO d.o.o. is aware that an essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle preventing the consumer from initiating a dispute before a court. Therefore PAKETKO d.o.o. endeavours to the best of its ability to resolve any disputes amicably. The complaint must be sent in writing to the company's headquarters (PAKETKO d.o.o., Prečna pot 6, 8257 Dobova). The contact person Rok Kolnik is available for all questions regarding complaints and disputes at the telephone number: 07 555 03 40
In the event of judicial resolution of disputes, the court with jurisdiction is the one based on the consumer's permanent residence.
Out-of-court resolution of consumer disputes:
In accordance with the statutory regulations, we do not recognise any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that the consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes. PAKETKO d.o.o., which as a provider of goods and services enables an online store in the territory of Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (ODR). The platform is available to consumers at this link.
The stated arrangement derives from the Act on Out-of-Court Resolution of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.